F A Q s
We know there is a lot to consider before ordering something so special. That's why we are here to answer any questions you may have before you order. Please don't hesitate to get in touch with our friendly team if you have any queries or concerns, but in the meantime - we have set out below a few frequently asked questions below, which we hope will help.
I am worried about receiving a hat in the post, please could you tell me how it is protected?
Your headwear will be wrapped in tissue paper within a hat box and shipped by courier in a sturdy double walled outer box to protect the hat box inside. Smaller headpieces will get appropriate packaging to protect them, for example - extra tissue around the detail.
After my occasion, I am worried about storage, will I need to pay more to receive a hat box?
No, not at all! All delivery and packaging charges include your hat box, which is the perfect way to preserve your piece and prolong the colour and shape.
I need to receive my order before a special occasion, can you get it to me on time?
Due to the nature of our hand-made pieces, please allow 4 to 6 weeks from placing the order to the despatch & shipping of your order. For Special Orders or Made-To-Order items, we always recommend getting in touch to let us know that you would like to order for a particular date. That way we can make sure we have plenty of time for us to get everything right.
I don't see a particular colour or style on your website, can you help?
Yes! We offer a bespoke service and can colour match any outfit. Please read more here.
Can you tell me how to position my headpiece?
Of course! When you come for your appointment, our team will advise you on how best to style your headwear, and about any etiquette which you may need to be aware of, if relevant to your occasion.
I am not local to you, can you please tell me where I can try on a few of your styles?
Happily, there are shops which carry our headwear all over the country and beyond. If you are not keen to buy online, or you would like to try some styles on before making your purchase, then please do check our list of key stockists to find out if there are any stockists close to where you live.